They have one of the most recognizable names in corporate America. And like many companies, making the Roto-Rooter stronger during tough economic times was the primary goal for Rick Arquilla, President and COO of the company. As we followed this week’s “Undercover Boss,” can we say that Rick is really doing all he can to make this 75-year old Company stronger?
It is hard to imagine how your company gets stronger when employees are “giving away” your service. We found out that if you don’t like Roto-Rooter’s quote of $1,200, just tell the top technician, Henry you can’t afford it. The price will be instantly lowered. . Rick rationalized this decision by saying Henry is on commission so it affected his compensation. Does Rick think Henry’s actions really help the Company become stronger?
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