Tom has 30 years of experience in executive positions in diverse organizations, ranging from Global 500 companies to new startups. His vast experience includes selecting, hiring, growing and managing successful sales, marketing, and customer service and client teams.
Other areas of expertise include managing sales and customer service operations; enterprise selling and facilitating customer relationships; measuring sales and customer service effectiveness; launching new products and services; redesigning sales, marketing and customer service strategies; enhancing sales and customer service roles in brand management and public relations; maximizing revenue growth while managing profit margin; and implementing global accounts and strategic account teams. A major strength is working with individual contributors, executive teams and stakeholders to identify and improve priority strategies and behaviors that produce high performance.
Prior to F&H Solutions Group, Tom was a principal at Capital Partners, where he performed due diligence, analysis, acquisition/transaction negotiation, sales, operations, financial management of private equity and venture capital projects and companies.
As a managing partner at a management consulting firm, SkillMeasure, Tom worked with senior executives and sales teams to perform gap analysis of sales, marketing and customer service team performance and recommend solutions. He helped grow the business into a global sales consulting company.
His career also has included positions at Provant/Global Novations, Behavioral Technology and FedEx. These experiences afforded Tom firsthand knowledge of ways to structure and improve sales and customer service relationships. Some of Tom’s past clients include Microsoft, Apple, FedEx, General Services Administration of U.S., Intel, Yahoo and Bank of America.
He has presented and facilitated in many different venues, from manufacturing and technology companies to law and management consulting firms. He has worked with audiences of as few as one and as large as 1,000, both domestically and internationally.
Tom earned his bachelor of business administration degree in marketing and finance from the University of Memphis.