As an FMLA Administrator or an HR Generalist, it's important to collect the right information when an employee calls out. Employees calling off for intermittent FMLA should be required to provide:
- Anticipated dates of absence
- Numbers of hours expected to be missed per day
- Reason for leave (personal/family member/ military)
- Reason for absence (flare-up, appointment, therapy, general care)
- Medical condition or diagnosis that caused absence
- Record calls and keep records of e-reporting of absences so stories can’t be changed later
- Consider requiring written confirmation of reason for universal absences