- Defining roles, responsibilities and expectations
- Completing orientation and training on rules, policies and work processes/skills
- Setting standards and objectives - daily and over time
- Observing performance and providing informal or formal feedback
- Correcting behavior when necessary, usually with counseling or discipline
- It is Critical to Bottom Line Performance:
- Employees ARE the #1 asset, particularly in specific industries:
-Safety and rules compliance
-Customer facing
-Self-supervising many times
-Multi-tasking, particularly in smaller companies
- Employee work environment and engagement
-Morale
-Productivity
-Health and well-being of the company
-Everyone pulling in the right direction
- When employee performance is failing, address it. Do not let it fester.
- While some employee performance problems are correctable with training and goal-setting, many are behavior-based.
- Addressing behavior or misconduct starts with:
-Goal of correcting, not punishing
-Having a progressive approach and policy of counseling or coaching and, if necessary, formal discipline